Help & FAQ
Frequently Asked Questions
Product Information
What materials are your furniture pieces made from?
Our furniture is crafted from premium materials including solid wood, high-quality upholstery fabrics, and durable metal components. Each product page includes detailed material specifications.
Do you offer custom sizes or colors?
Many of our pieces are available in multiple finishes and fabric options. Please contact us for custom size inquiries.
How do I care for my furniture?
Care instructions are included with each piece. Generally, we recommend regular dusting and avoiding direct sunlight to preserve the finish.
Shipping & Delivery
Which countries do you ship to?
We currently ship throughout Europe. Shipping costs and delivery times vary by location.
How long does delivery take?
Delivery typically takes 2-4 weeks depending on your location and product availability. You'll receive tracking information once your order ships.
Do you offer assembly services?
White glove delivery with assembly is available in select areas. Please inquire during checkout.
Orders & Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) for European customers.
Can I modify or cancel my order?
Please contact us immediately if you need to modify your order. Once production begins, changes may not be possible.
Do you offer payment plans?
Payment options may be available at checkout depending on your location.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items in original condition. Custom or made-to-order pieces may not be eligible for return.
How do I initiate a return?
Contact our customer service team to start the return process. Return shipping costs may apply.
Contact Us
How can I reach customer service?
You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.