Return Policy
Return & Replacement Policy
At Restorias, we stand behind the quality of our premium furniture. We want you to be completely satisfied with your purchase.
Our Commitment to You
We do not offer returns or refunds on our furniture products. However, we are committed to ensuring your complete satisfaction through our comprehensive replacement policy.
Replacement Process
If you experience any issues with your product, we will replace it after a thorough inspection by our quality team. Here's how it works:
- Report the Issue: Contact us within 30 days of delivery with details about the problem you're experiencing with your furniture.
- Provide Documentation: Send us clear photos or videos showing the issue, along with your order number and a detailed description of the problem.
- Company Inspection: Our quality assurance team will review your complaint and may arrange for an in-person inspection if necessary to assess the issue.
- Approval & Replacement: Once our inspection confirms a manufacturing defect or damage during shipping, we will arrange for a replacement of the affected item at no additional cost to you.
What We Cover
Our replacement policy covers:
- Manufacturing defects in materials or workmanship
- Damage that occurred during shipping
- Structural issues that affect the functionality of the furniture
- Significant discrepancies from the product description
What Is Not Covered
Please note that replacements are not provided for:
- Normal wear and tear from regular use
- Damage caused by misuse, accidents, or improper assembly
- Changes in personal preference regarding style or color
- Minor variations in wood grain, texture, or color (which are natural characteristics)
- Damage caused after delivery by the customer or third parties
Timeline
We aim to complete our inspection within 5-7 business days of receiving your complaint. Once approved, replacement items will be shipped within 2-3 weeks, depending on product availability.
Contact Us
If you have any questions or need to report an issue with your furniture, please contact our customer service team. We're here to help ensure you love your Restorias furniture.
By completing your purchase, you acknowledge and agree to this replacement-only policy. This policy is designed to protect both our customers and our commitment to delivering premium quality furniture.